Frequently Asked Questions

How do I personalize my order?
Personalization options are listed on each product page. Please enter names, dates, wording, ribbon colors, or other requested details carefully before placing your order.

Can I request a custom design?
Yes. I’m happy to work with you on custom designs whenever possible. Please use the Contact page to tell me what you have in mind.

Will I receive a proof before my item is made?
For custom designs that require artwork or layout approval, I may send a proof before production. Please watch your email for any questions or approval requests.

How long does it take to make my order?
Processing times vary by product and are shown on each product page. Custom work may take a little longer.

Can personalized items be returned?
Because personalized items are made specifically for you, they generally cannot be returned or exchanged unless there is an error or the item arrives damaged.

What if my order arrives damaged or incorrect?
Please contact me as soon as possible with your order number and photos of the item and packaging so I can help resolve the problem.

Do you offer military and memorial custom work?
Yes. The Memory Cabinet specializes in personalized military, wedding, memorial, pet memorial, and keepsake gifts.